COVID-19 has disrupted the world economy in a way not seen in years. With economic gloom permeating every corner of the globe, businesses have to respond if they want to survive. Ecommerce has become a lifeline for both brick-and-mortar stores and established online retailers. With lockdowns being the new normal, millions of consumers are experimenting with online purchases as regular online shoppers diversify their shopping basket.
Now more than ever, ecommerce businesses must play a leading role in enhancing customer experience, protecting employee interests while taking the center stage in global economic recovery. That cannot happen without a well-oiled fulfillment and logistics machine. We look at some practical insights on how you can perfect your online store’s fulfillment.