Premier Tech Chronos (PTC) (ptchronos.com), one of the largest packaging equipment manufacturers in the world, launches the WECARE Guarantee. “It reflects our code of conduct, symbolized by the word DRIVER, and demonstrates our belief that the client is the reason we exist and that we are committed to ensuring the success of his business,” says vice president of marketing & client services Simon Roy.

Our goal in implementing this code of conduct across the entire organization is to be renowned for customer care support by providing our clients with superlative service. We created a contest to encourage team members to share positive customer experiences and we reward them for this positive feedback. We also developed a training program for our team members in order to enhance the client’s experience every time a client deals with us.

“DRIVER is part of our company’s culture. It drives us to provide the best service possible and to enhance the client experience at all times. We aim to meet the highest quality standards, both in our actions and in our attitude toward our clients,” says Roy.

The Client Services team of PTC comprises a large group of specialists passionately dedicated to after-sales services. No other parts and service supplier can provide the same level of quality and expertise. The team’s main goal is to ensure that our clients have all the support they need and to help them reach the highest Overall Equipment Effectiveness (OEE): We offer our customers 24/7 free help desk support for life.

Premier Tech Chronos is one of the largest packaging equipment manufacturers in the world. Well-known in the flexible and rigid packaging industries, PTC offers specific packaging machines as well as complete packaging lines for small- and large-scale production. Its wide product portfolio includes bagging machines, valve bag fillers, FFS machines, robotic case packing machines, robotic palletizers, bag palletizers, case palletizers, stretch wrappers, stretch hooders, and conveyors.