Intelligrated, a North American-owned automated material handling solutions provider, announces the opening of the Intelligrated Technology Repair Services Lab at the company's Cincinnati Customer Service and Support (CSS) center. The lab features five workstations dedicated to electronics and computer repair services, as well as a hands-on troubleshooting environment that provides up to 50% faster issue resolution time than traditional manual-based support.
The lab provides in-house repair services for Intelligrated’s Real Time Solutions® pick-to-light devices, industrial BOSS® controllers, enterprise-class InControlWare® servers and various other system components.
The lab’s troubleshooting environment gives Intelligrated’s technical support staff hands-on access to fully functional system components, such as variable frequency drives (VFDs), programmable logic controllers (PLCs) and other devices, that allow a support engineer to replicate a troubleshooting situation. When a customer calls, the technical support engineer can simulate systems or networks that mirror the customer’s operation and provide faster step-by-step guidance.
The lab also fabricates custom cables for both replacement or retrofit field projects, and features a programming service to load custom firmware and site-specific programs into industry standard field devices such as I/O interface boards, touch panels and PLCs. Additionally, Intelligrated now offers free in-house bench testing and diagnostic services for authorized returns, where clients can receive a quote for repairs without incurring any upfront costs.