Videojet partners with ServiceMax to enhance customer satisfaction
Partnership will reinforce company’s high quality service
In order to continue to improve efficiency and productivity of its technicians’ on-site time and enhance the customer service experience, Videojet Technologies (videojet.com) announces its partnership with ServiceMax (servicemax.com), a leading field service management solution. Videojet Technologies, a world-leading manufacturer of coding, marking and printing solutions, deployed the mobility solution to its team of over 200 North American service technicians.
“Quality service is a Videojet promise, so we strive to spend time with each customer, really understand their needs, troubleshoot the problem and help the customers understand how issues can be avoided in the future,” says Carl Chaplin, Videojet customer service engineer. “Before, I would spend lots of time creating a service report, inserting my notes and generating an invoice to complete a service call. Through our partnership with ServiceMax, the process is streamlined and simplified because information and job details are pushed right to my tablet. Now I can quickly close service calls and send the service reports directly to the customers so they understand what has been done. My customers appreciate this because it helps them operate more efficiently, reduces downtime and saves money.”