Videojet Technologies ( announces its Videojet Remote Service is now available across the Videojet family of marking, coding and variable data printing technologies. An intelligent solution for measuring, tracking and providing meaningful recommendations for printer optimization, Videojet Remote Service helps customers optimize printer performance by empowering quicker production line recovery with remote access capabilities, automated notifications and dashboard analytics.

“We have offered Videojet Remote Service for two years on our continuous inkjet printers. Now we have taken those learnings and applied them to the rest of our technologies,” says Aysar Ziyadeh, business unit director, global service for Videojet. “With Remote Service now spanning all major product lines, manufacturers can work smarter and take a more flexible approach to printer management, from the front of their lines with continuous inkjet printing, lasers, thermal inkjet, and thermal transfer overprinting, to the back of their lines with case coding. This reinforces our commitment to leading with customer-focused innovation to foster a true partnership with customers throughout the lifecycle of their equipment.”

Keeping Production Running with Remote Service

Beyond a strong commitment to innovation for customers, Videojet is using the data collected from its Remote Service technology to identify improvements. More than 1,000 Videojet printers are connected in the field allowing the company to consolidate analytics and act on continuous improvement opportunities for both customers operationally and with the printers themselves.

In addition, Videojet Remote Service helps customers get a head start on predictive capabilities to avoid downtime events altogether. Advancing connectivity options make it faster, simpler and more cost effective for customers to take advantage of Videojet solutions offering Remote Service.

Videojet Remote Service can serve as a robust tool for enhancing the capabilities of packaging operations to more efficiently address printer needs. Moreover, it allows for increased collaboration, simplified troubleshooting and speedier printer adjustments. Plant personnel also have the peace of mind knowing that Videojet Technical Support experts are available to look into their system and provide additional assistance.

“Leveraging remote connectivity and data analytics, Videojet has been able to make a meaningful impact on customer production by maximizing printer uptime,” adds Ziyadeh.