Home » Spirits Brands Find Emotional Engagement Challenging
Emotional engagement, a leading-indicator of consumer behavior, sales, and corporate profitability, is now more difficult for alcoholic beverage brands to achieve. The key drivers of brand engagement have shifted dramatically toward emotional values in the majority of the 72 categories surveying 635 brands in Brand Keys’ 2016 Customer Loyalty Engagement Index® (CLEI). This is the 21st annual survey conducted by Brand Keys, the New York-based brand engagement and customer loyalty research consultancy.
Alcoholic Beverage Brands Best Meeting Consumer’s Emotional Engagement Values
Of the five alcoholic beverage categories included in Brand Keys’ 2016 assessments, the brands seen to best meet consumers’ expectations for emotional category values (in parentheses) were seen to be:
Light Beer: Sam Adams Light (I Have A Sophisticated Palate for Craft-Like Brands)
Regular Beer: Sam Adams (Image and Self-Image)
Tequila: Jose Cuervo (Dynamic Sociability)
Vodka: Svedka (My Smooth Versatility)
Whiskey: Jack Daniels (My Legacy of Taste)
A complete listing of the 72 B2C and B2B categories and the brands which best emotionally engaged consumers can be found here.
“The consumer engagement process today is more dependent on emotional values than ever,” said Robert Passikoff, president of Brand Keys. As rational attributes have become price-of-entry ‘givens’ for today’s consumers, emotional values have become more problematic for brands, not brand outreach or messaging, but how to accurately determine which emotional values a brand should leverage to emotionally engage consumers. These are the values that describe how consumers view the category, will compare brands and how they will engage with a brand, buy, remain loyal and profitable.”
Engagement Correlates Highly With Brand Profitability
“If a marketer can increase a brand’s engagement level – particularly the emotional values – they’ll always see positive consumer behavior in the marketplace. Always,” noted Passikoff. “Axiomatically, brands that can do that always earn greater market share and are more profitable than the competition. To succeed, marketers need to accurately answer these questions, ‘what drives my category, what are the emotional engagement values I need to focus on, how can my brand exceed consumer expectations for those emotional values?’ To their detriment, most brands can’t. As a result they rely largely on imagery or entertainment as proxies for emotional engagement. They’re not the sane things!” stated Passikoff.
Categories Are Expanding Every Year
Brand-expansion in several categories, added 83 new brands to the 2016 CLEI survey. “The increased number of brands appearing in consumers’ consideration sets, confirms the category volatility brands will face in the marketplace,” noted Passikoff.
The CLEI brand lists aren’t pre-determined. Consumers tell Brand Keys researchers which brands they actually use. When consumers mention new brands at a significant level, it’s an indicator that current options do not meet their needs. And when that happens, consumers look to other brands to do that for them. Today it’s the emotional side of that equation brands need to concentrate on,” noted Passikoff. “The rational stuff is easy. Profitability has become far more difficult.”
For the 2016 survey, 42,792 consumers, 18 to 65 years of age from the nine US Census Regions, self-selected the categories in which they are consumers, and the brands for which they are top-20% customers. Seventy (70%) percent were interviewed by phone, 25% percent via face-to-face interviews (to identify and include cellphone-only households), and 5% online. Brand Keys uses an independently validated research approach that fuses emotional and rational aspects of the categories. The research technique is a combination of psychological inquiry and statistical analyses, has a test/re-test reliability of 0.93, and provides results generalizable at the 95% confidence level. It has been successfully used in B2B and B2C categories in 35 countries.
The output identifies the four behavioral drivers for the category-specific ‘Ideal,’ and identifies the emotional and rational values (and their percent-contribution to engagement) that form the components of each driver. Drivers – and their component values – are category-specific since consumers don’t buy smartphones the same way they buy cosmetics or pizza. The engagement and loyalty assessments measure how well brands meet expectations that consumers hold for each driver that makes up the category-specific Ideal. For more information about Brand Keys’ validated and predictive assessments we invite you to watch a video presentation of the methodology on Brand Key's YouTube channel.
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In this issue of Packaging Strategies we have the annual Packaging Outlook, covering flexible and rigid plastics, glass, metal cans, paperboard and corrugated, as well as packaging machinery & automation and packaging design. Also covered is the trend of less is more in beverage branding, how dispensers can make or break a brand experience, one conveying company that’s setting the bar in vertical farming, a dairy manufacturer that moved to plant-based products and more. Enjoy!